La Pâtisserie Cyril Lignac
Société au capital social de 10 000.00 Euros
4-8 Quai de Seine
01 55 87 21 40
RCS : 809 914 476 R.C.S. Bobigny
TVA intracommunautaire : FR43 809 914 476.
For all suggestions or information concerning the Website, please write to the following e-mail address : firstname.lastname@example.org
Site host :
2 rue Kellermann
These General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”), set out the arrangements governing sales between Croccante and the Customer as part of a distance selling system on the Internet and mobile telephones concerning goods defined in the Internet and mobile Site sales catalogue www.gourmand-croquant.com (hereinafter referred to as “the Site”).
These Terms and conditions are applied to the exclusion of all other terms and conditions, including those in force on other websites or other media.
Customers’ attention is drawn to these GTCS to enable them the place orders and make purchases. .
The fact that the Customer enters an order on the Site (fills his basket) and confirms the order (confirms the panier) implies his full acceptance of these GTCS, which are the only ones to apply to the ensuing contract.
Croccante reserves the right to modify all or part of these GTCS at any time.
The products on offer to the Customer are those that are featured in the catalogue published on the Site, within the limit of stocks available and subject to the smooth running of the Site.
Each product is presented along with a photograph and a description written by Croccante. The descriptions are intended to present to the Customer the key characteristics of the products before he places his final order and in no circumstances may Croccante be held liable for them. The product visuals are provided for guidance only and are not contractually binding.
Croccante guarantees to the Customer that the products are manufactured and packed in accordance with strict quality rules and stored in accordance with the standards in force in France. However, Croccante cannot extend its guarantee to its products if the Customer has not stored the products in ideal conditions or if he has consumed products after the best-before date printed on the pack.
Placing an order on the Site requires the Customer to open an Account by entering two forms of ID: an e-mail address and a password. These IDs are and must be kept confidential. The Customer has the right to access these IDs by contacting Croccante ’s Internet Customer Service department, who will reply only by e-mail to the address used for setting up the Customer Account.
The Customer agrees to fill in the order form accurately and to enter information in the different fields (full name, billing and delivery address, payment method, etc.). One he has paid, he will receive an e-mail confirming the details and arrangements of his order. The order is not valid until the Customer has entered all the information requested of him.
By clicking on the Site icon “Pay for my order”, the Customer acknowledges having the full legal capacity to commit himself with regard to the General Terms and Conditions of Sale, which are the only ones to apply to the ensuing contract. The Customer may access the Site 24 hours a day, 7 days a week, except during the annual holiday period and during maintenance operations.
Before he pays for the order, the Customer declares that he has read and accepted these GTCS. Confirmation of the order therefore implies unreserved acceptance of these GTCS.
If the Customer wishes to change the order, he should contact the Internet Customer Services department 2 working days at the latest prior to the requested delivery date. By e-mail at email@example.com or by telephone on +33(0)1 55 87 21 40 or by signing into his personal space. No refunds will be paid.
Croccante reserves the right to refuse an order if the Customer fails to meet any one of his obligations and, more generally, to refuse any order of an abnormal or incomplete nature for any reason whatsoever. The order is not final until it has been confirmed by Croccante. Croccante will confirm its acceptance of the order to the Customer by e-mail or, otherwise, its refusal within 48 working hours of the order being placed on the Internet.
The prices shown are in Euros and include VAT.
The VAT included is the French VAT applicable on the date of the order. If the VAT rate is changed, this change may be passed on into the price of the articles without giving the Customer prior notice.
However, the prices may not be altered once the order has been confirmed.
Shipping costs include the cost of high-quality packaging provided by Croccante.
Delivery charges are invoiced by Croccante . Prices and charges are liable to vary or fluctuate according to the price of raw ingredients and materials and the market in general. Croccante reserves the right to increase its prices.
Delivery charges are invoiced extra to the price of the goods. They depend on the chosen delivery method (delivery by courier or home shipment), the geographical area and the weight and/or volume of the parcel.
The products may be paid for only by CB bank card, VISA or MASTERCARD, online via the Site. Payment confirmation by bank card is immediate.
The order must be paid for in full in order to be recorded. The company will not deliver orders that have not been paid for. Furthermore, Croccante reserves the right to suspend any order or deliver if payment is not authorised by the financial organisation concerned.
In accordance with current legislation, the right of withdrawal does not apply to contracts relating to the supply of perishable food products, such as the products sold on the Site. The Customer may not therefore invoke this right.
For the other products, the Customer has a period of fourteen (14) days following receipt of the product to exercise his right of withdrawal with Croccante , without having to give any reasons or pay any penalties, and exchange the product (subject to availability) or receive a refund or a credit. If this deadline expires on a Saturday, Sunday, public holiday or non-working day, it is extended until the next working day.
The right of withdrawal may be exercised on plain paper. If it is sent online, via the Site, Croccante will immediately send the Customer an acknowledgement.
The products should be returned within fourteen (14) days following the notification sent to Croccante of the Customer’s decision to withdraw, along with the confirmation e-mail, in their original packaging and in perfect condition so that they may be re-sold as new. Products will not be taken back if they are damaged, soiled or incomplete.
Returns should be sent to the following address: Croccante - Gourmand-Croquant.com - La Pâtisserie Cyril Lignac - 4-8 Quai de Seine - Bat C2 - 92400 Saint-Ouen.
If the Customer exercises his right of withdrawal within the above-mentioned period, the price of the purchased product(s) and the delivery charges will be refunded in full or in the form of a credit; the Customer must, however, pay the cost of the return.
Croccante will exchange (subject to availability) or offer a credit on the products returned by the Customer in accordance with the terms of this article within fourteen (14) days of receiving the said products.
Any modification or cancellation on the Customer’s part may be taken into account up to 48 hours before the order is prepared, but in no circumstances once the order has been dispatched (except for specific orders which cannot be modified once the product has been made). Croccante will assess this option on an individual basis. No modifications or cancellations are accepted once the parcel has been taken to the post Office or handed over to a carrier, and payments made will not be refunded.
MODEL WITHDRAWAL FORM
(Please fill in and send this form only if you wish to withdraw from the contract.)
For the attention of SOCIETE CROCCANTE, 4-8 Quai de Seine, Bat C2, 93400 Saint-Ouen :
I/We (*) hereby notify you of my/our (*) withdrawal from the contract relating to the sale of the product (*)/the provision of services (*) below :
Ordered on (*)/Received on (*) :
Consumer’s/ Consumers’ name(s) :
Consumer’s/ Consumers’ address :
Consumer’s/ Consumers’ signature (only for paper versions of this form) :
(*) Delete as necessary.
The products sold on the Site are proposed within the limit of available stocks. A product that is no longer available will be removed from the product catalogue as soon as possible or shown as being unavailable for a limited period.
However, if it is impossible to supply the products requested, Croccante will contact the Customer as soon as possible by telephone or e-mail to decide with him whether to delay delivery until the product is back in stock, where possible, or to replace the product with another product that is equivalent in terms of quality and price.
Cyril Lignac products are mostly made by hand and are available in limited quantities. Please note that orders placed during festive periods (Christmas and New Year in particular) may be subject to a greater risk of non-availability compared to those placed at other times of the year, and these products may not be made subsequently.
For Shop Pick-up orders, the Customer agrees to pick his order up from the selected shop on the day and within the time slot that he has chosen. As the products are perishable, Croccante cannot keep an order that the Customer has forgotten. In no circumstances will a refund be given for a forgotten order.
The Customer must show the necessary documents when picking up his order: proof of identity and the confirmation e-mail. These documents must match the delivery and billing details entered on the order, as must the details of the holder of the payment card used (where relevant).
Any order placed before 6pm may be picked up from the shop at 10am at the earliest on the following day.
Courier delivery and home shipment
Courier deliveries are available in Paris and Île-de-France in accordance with the delivery times shown when the Customer places the order. Home shipments are available in Metropolitan France in accordance with the delivery times shown when the Customer places the order.
The Customer is responsible for the information relating to the recipient’s name and address. These details must be precise, accurate and complete (including door code and floor) to allow the products to be delivered correctly. The recipient’s telephone number is mandatory for deliveries by courier.
Croccante may in no circumstances be held liable for deliveries returned due to an error in the address or the impossibility of delivering to the address shown.
If the delivery address is incomplete or inaccurate, Croccante reserves the right to contact the recipient direct by telephone to complete the missing delivery information as long as the telephone number is not incorrect and the recipient is available.
Orders showing a post box address may not be accepted and processed.
In the absence of the recipient or a person able to take possession of the products on delivery, and if he has access to the recipient’s letter box, the carrier will leave a delivery notice asking the recipient to pick up his product from a Post Office. For courier deliveries, if the recipient is absent and the products are perishable, Croccante cannot keep the order. In no circumstances will refunds be given for orders that are not received.
In no circumstances may Croccante be held liable for any deterioration in the products due to the fact that they have been picked up late from the carrier.
Late deliveries may not give rise to the payment of damages.
However, and subject to the limitations set out in these GTCS, where the delivery is late by more than 48 working hours, the total cost of the order will be recredited to the Customer in the form of a credit. Delivery times cannot be guaranteed during festive periods such as Christmas, Easter, Saint Valentin’s Day, Mothers’ Day, etc. No credits will be issued for orders delivered late during such periods.
Croccante reserves the right to advise against sending out certain delicate products during very hot periods.
Prices of deliveries by courier :
Monday to Saturday: Zone 1 (Paris) 30 € All tax included // Zone 2 (92, 93, 94) 40 € All tax included // Zone 3 (77, 78, 91, 95) 65 € All tax included
Sunday and public holiday: Zone 1 (Paris) 55 € All tax included // Zone 2 (92, 93, 94) 60 € All tax included // Zone 3 (77, 78, 91, 95) 115 € All tax included
Croccante insures the goods up to the delivery location. The buyer bears the transport risk. It is the recipient’s responsibility to check the delivery on arrival and express any reservations that appear justified, and even refuse the parcel if it looks as if it has been opened or bears the marks of damage.
Finally, if, under the courier’s responsibility, the product has not been delivered for any other reason linked to customs, strikes, damage or any other form of force majeure as defined by the courts, the sale may be terminated and the Customer may obtain a refund of the price, to the exclusion of any other form of compensation or damages.
Claims and disputes will always be examined with care, and anyone who makes the effort to explain a situation will be presumed to be acting in good faith.
On receiving the products, the Customer should ensure that the delivery matches his order. Once the order has been withdrawn, no complaint of non-compliance will be accepted. In the case of a delivery, the Customer is responsible for ensuring the conformity of his order. If the order turns out to be non-compliant, an email must be sent to customer service within 24 hours with a photo of the dispute point raised.
Complaints should be sent by post to the following address: Croccante - Gourmand-Croquant.com - La Pâtisserie Cyril Lignac - 4-8 Quai de Seine - Bat C2 - 93400 Saint-Ouen.
Or by e-mail to firstname.lastname@example.org.
Croccante will examine the complaint and, if it accepts it, the Customer will be offered a commercial gesture, a credit or a refund.
The structure, page layout, graphics style, texts, database, images, photos, sounds, videos and all other components of the Site are and remain the exclusive intellectual property of Croccante and are protected by copyright. Unless stated otherwise, the trademarks, commercial names and logos featured on the Site are registered trademarks.
The reproduction, broadcasting or use of any of the components of the Site, even partially, for any reason whatsoever, is subject to the express, prior authorisation of Croccante, which is the holder of all the intellectual property rights. Any user who has a website and wishes to place a simple link on his site referring users directly to www.gourmand-croquant.com must first seek authorisation from Croccante.
Photo credits: Thomas Dhellemmes, Charlotte Lindet
The Customer must in no circumstances re-sell the products, which are intended for his own personal use or the use of the recipient of his order. Any total or partial reproduction, modification or use of the products or their images for any reason whatsoever is strictly prohibited.
When the Customer places an order via the Site, he agrees to allow Croccante to use the personal information concerning him. This information is required to ensure that orders are processed correctly. All this information is treated with the greatest possible care and discretion.
Croccante agrees not to disclose the information communicated by the Customer on the Site to third parties. This information is confidential and will be used only for the purposes of processing the order and reinforcing and personalising communication by, for example, sending out the Cyril Lignac Group newsletter.
In accordance with articles 39 and 40 of the “Loi informatique et libertés” of 6 January 1978, the Customer has the right to access, correct and delete any information concerning him. To exercise this right and have this information communicated to him, the Customer may contact Croccante at email@example.com.
If one of these general terms and conditions is deemed to be invalid or unenforceable for any reason whatsoever, this invalidity will not affect the validity or enforceability of the other provisions of these general terms and conditions. The provision that is deemed to be invalid or unenforceable will be replaced by a provision that most closely reflects its content.
Neither Croccante nor the Customer may be held liable for the non-performance or late performance of any one of its obligations described in these GTCS as a result of a case of force majeure, as defined by the courts.
These general terms and conditions are governed exclusively by French law. The language of this contract is French. If it is translated, only the French version is valid.
All disputes will be referred to the Commercial Court in Bobigny if no amicable solution can be found.
Croccante may not be held liable for any failure to comply with the regulations of a foreign country to which the products sold on this Site are delivered.